To get our service, you have to consider some terms and condition. Those are listed bellow:

1. We accept almost all credit or debit card. All payment has to make by card.
2. upoharmela.com are responsible to ensure that the quality of product, description and price of product which are shown in the web site.
3. If the product is damaged or does not retain the original shape upoharmela.com is responsible to replace that one. But the damage product need to report to our BD office within 24 hours of delivery being made.
4. Flower, cake or other item that are perishable in nature, the delivery would be attempted only once. If the delivery is not executed during that attempt due to incorrect or insufficient address, address found locked or refusal to accept or not at home, the customer shall still be charged for the order.
5. upoharmela.com is reserve the right to do any kind of modification on the contents of this web site.
6. You are requested to place your order at least 48 hours prior delivering.
7. Delivery process will commence only after the approval and confirmation of your credit card.
8. All prices are subject to change without prior notice.
9. The owner of the web site preserves the right to refuse any unconditionally.
10. We do not deliver on Friday and public holiday in Bangladesh.
11. upoharmela.com guarantees the delivery service within the time. However delivery may be delayed due to any uncontrolled circumstances like flood, storm, strike, fire, accident, earthquake, wrong destination address etc.
12. Request for cancellation of orders placed can be made by phone within 24 hours of placing an order provided that goods in question have not ready be shipped. You are advised ring our BD customer service team. Full refunds will be made minus our bankers cost.
13. If the exact product or brand whose picture is shown in our web site is not available in Bangladesh at the time of placing order then similar product same price from another brand will be delivered.
14. For your privacy, upoharmela.com is committed not to disclose of your personal information to any other person or third party without your permission.